NESTLÉ PORTUGAL CASE STUDY
António Carrilho
NiM Iberian Car Fleet Team Lead & Portugal Security Coordinator
Nestlé Portugal has begun a deep transformation in the way it works. Through its partnership with Hybo, the company has digitalized and centralized the management of desks, lockers, issue reporting, fleets, and canteens. In this interview, Antonio Carrilho, Fleet Team Lead Iberia and Safety Coordinator, explains how the employee experience at Nestlé has evolved thanks to a single, integrated tool adaptable to real day-to-day needs.
What was the starting point and what challenge was Nestlé facing?
Nestlé needed a solution to efficiently manage its parking spaces, as they only had 300 spots for more than 1,000 employees. In addition, after the pandemic, they faced new challenges such as traceability, capacity control, and the reservation of workspaces.
Why did you choose Hybo over other solutions?
Hybo offered the perfect balance between a solid foundation, adaptability, and competitive cost. It was the only platform capable of delivering a unified employee experience, integrating multiple services into a single app.
What features were implemented first and how did they evolve?
They started with desk and locker booking. Later, they added QR-based issue reporting and digitalized fleet vehicle usage. Hybo was also integrated with Nestlé’s internal maintenance software.
How has issue management improved?
Previously, submitting a ticket required forms and multiple emails. Now, with a simple scan, the employee can report an issue, add a photo and location, and technicians receive all the information they need — cutting resolution time in half.
What impact has Hybo had on fleet management?
The process shifted from manual and email-based to automated, allowing users to book vehicles, register mileage, and report incidents directly from the app.
How do you currently manage the canteen?
Nestlé collaborated with Hybo to develop a new module that allows employees to check real-time occupancy, view menus, place take-away orders, and review canteen card balance. This has improved both the experience and operations during peak demand.
What advantages has automated check-in brought?
Thanks to access control integration, the system automatically detects when a user enters the building with a reservation and logs their attendance. This improves usage analytics, supports compliance, and avoids forgotten check-ins — benefiting both employees and administrators.
What benefits does Hybo provide from the administrator’s perspective?
The platform provides real-time reporting on space usage, issues, occupancy, and desk-sharing ratios. This enables more accurate decision-making and campus resource optimization.
What has been the key to maintaining this collaboration for 5 years?
Hybo has known how to listen, adapt, and evolve alongside Nestlé. Flexibility, customer support, and the ability to develop integrations have been essential to sustaining a strong, long-lasting partnership.
What future plans does Nestlé have with Hybo?
To expand Hybo to other Nestlé offices in Portugal and develop new modules such as visitor management and internal communication, maintaining the vision of centralizing everything into a single employee platform.
Nestlé Portugal has begun a deep transformation in the way it works. Through its partnership with Hybo, the company has digitalized and centralized the management of desks, lockers, issue reporting, fleets, and canteens. In this interview, Antonio Carrilho, Fleet Team Lead Iberia and Safety Coordinator, explains how the employee experience at Nestlé has evolved thanks to a single, integrated tool adaptable to real day-to-day needs.
What was the starting point and what challenge was Nestlé facing?
Nestlé needed a solution to efficiently manage its parking spaces, as they only had 300 spots for more than 1,000 employees. In addition, after the pandemic, they faced new challenges such as traceability, capacity control, and the reservation of workspaces.
Why did you choose Hybo over other solutions?
Hybo offered the perfect balance between a solid foundation, adaptability, and competitive cost. It was the only platform capable of delivering a unified employee experience, integrating multiple services into a single app.
What features were implemented first and how did they evolve?
They started with desk and locker booking. Later, they added QR-based issue reporting and digitalized fleet vehicle usage. Hybo was also integrated with Nestlé’s internal maintenance software.
How has issue management improved?
Previously, submitting a ticket required forms and multiple emails. Now, with a simple scan, the employee can report an issue, add a photo and location, and technicians receive all the information they need — cutting resolution time in half.
What impact has Hybo had on fleet management?
The process shifted from manual and email-based to automated, allowing users to book vehicles, register mileage, and report incidents directly from the app.
How do you currently manage the canteen?
Nestlé collaborated with Hybo to develop a new module that allows employees to check real-time occupancy, view menus, place take-away orders, and review canteen card balance. This has improved both the experience and operations during peak demand.
What advantages has automated check-in brought?
Thanks to access control integration, the system automatically detects when a user enters the building with a reservation and logs their attendance. This improves usage analytics, supports compliance, and avoids forgotten check-ins — benefiting both employees and administrators.
What benefits does Hybo provide from the administrator’s perspective?
The platform provides real-time reporting on space usage, issues, occupancy, and desk-sharing ratios. This enables more accurate decision-making and campus resource optimization.
What has been the key to maintaining this collaboration for 5 years?
Hybo has known how to listen, adapt, and evolve alongside Nestlé. Flexibility, customer support, and the ability to develop integrations have been essential to sustaining a strong, long-lasting partnership.
What future plans does Nestlé have with Hybo?
To expand Hybo to other Nestlé offices in Portugal and develop new modules such as visitor management and internal communication, maintaining the vision of centralizing everything into a single employee platform.
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